Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on the product and your location. Tracking is emailed to you as soon as your order ships.
Where do you ship from?
We work with trusted suppliers worldwide to keep prices low. Your order may ship from our US warehouse or an international fulfillment center.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. See our Order Tracking page for more details.
What's your return policy?
We offer a 30-day guarantee. If you're not satisfied, email support@novacartmax.com with your order number and we'll arrange a refund or replacement.
Is it safe to pay on your store?
Yes. All payments are processed securely by Shopify Payments. We never see or store your card details.
Can I change or cancel my order?
If your order hasn't shipped yet, we can change or cancel it. Contact us as soon as possible — orders ship fast.